Refund Policy

Last updated: August 21, 2026

The store is closed

Citadel Cloud Management no longer sells anything through this website. There is no shop, no cart, and no checkout, and every download and course published here is free. This policy is retained solely for customers who purchased while the store was open. Their rights are unaffected by its closure.

If you are looking to work with us, book a call. Consulting engagements are arranged under a separate written agreement and are not covered by this policy.

The 30-day guarantee that applied while the store was open

We stood behind the quality of what we sold. Every digital blueprint and toolkit carried a full refund within 30 days of purchase, and all digital products were eligible. Free courses were not, because they are free.

The store closed on August 4, 2026. The last purchase date is therefore more than 30 days past, so that window has closed for every order and no new orders are possible. If you bought something while the store was open and believe a refund is still owed to you, the section below still applies to you.

If you believe a refund is owed

Email info@citadelcloudmanagement.com with your order number and what happened. We will look it up, tell you what we find, and where a refund is owed we will arrange it with you directly — the original payment route may no longer exist, so we will agree a method that works. We aim to reply within two business days.

Exceptions

Consulting engagements and enterprise training contracts were never sold through this website. Their payment, cancellation, and refund terms are set out in the individual signed agreement, not here.

Contact

For refund requests: info@citadelcloudmanagement.com
Citadel Cloud Management, Houston, TX, United States