Questions before you book
The things a CIO, a head of platform, or a risk lead asks before putting $15,000 through discretionary budget.
Why publish the price when nobody else does?
Because a number you can see is a number you can budget. Across the large firms we benchmarked, every path ends at "contact sales" — which means a procurement cycle before you learn whether the engagement is even affordable. A fixed $15,000 can usually be routed through discretionary budget without an RFP. The trade is that the scope is fixed too: what is on this page is what the engagement covers, and anything beyond it is a written change to the statement of work.
We do not think we have any agents running yet. Is this still worth it?
Usually yes, and the inventory is the reason. Copilots inside developer tooling, vendor features switched on by default, scripts calling model APIs, and departmental automations built without a ticket all count as agents once they hold credentials and can write somewhere. The first week regularly finds more than the sponsor expected. If it genuinely finds nothing, the engagement still leaves you with a governed agent running on a real workflow and the evidence pack to govern the next ten.
What does the working agent actually do?
You choose the workflow in week one, from what your own teams already do repetitively. It runs in or adjacent to your tenancy, grounded in your data, with its own identity, scoped ephemeral credentials, an autonomy tier set per action, and a full audit trail. Most first agents are read-and-report — triage, extraction, drafting — because that is the lowest-risk place to prove the governance model works before anything writes to a system of record.
What does the $40,000 tier add?
Scope, not extra deliverables. It is the same four outputs applied across several environments or business units in one pass, with the inventory and evidence pack consolidated at group level rather than written for a single team. If you are one team on one cloud account, the $15,000 engagement is the right one and we will tell you so on the call.
Does this make us ISO/IEC 42001 certified?
No. Certification is issued by an accredited certification body after an audit, and Citadel is neither. The evidence pack maps your controls and gaps against the framework so that a certification effort, a customer questionnaire, or an internal risk review has something concrete to work from. Citadel holds neither ISO/IEC 42001 nor a NIST AI RMF attestation and does not present itself as holding them.
How much of our team’s time does it take?
Plan for a workshop and a handful of working sessions in week one, technical access and a named engineering contact in week two, and a leadership session in week three. It is deliberately built to fit around delivery work rather than pull a team off it. The single biggest cause of delay is waiting on environment access, so that is agreed before the engagement starts.
Who is accountable if it slips or the deliverables miss?
The person who scopes the engagement is the person who delivers it — there is no handoff from a salesperson to a delivery team. The price is fixed, so an overrun is Citadel’s cost rather than a change order. If the scope itself changes, that is a written amendment agreed before further work, not an invoice afterwards.
What happens after the readout?
Nothing automatically. The rollout plan is written so you can act on it with your own team, another vendor, or Citadel. If you continue with us, the usual next step is a scoped pilot or a monthly engagement to operate and expand the agents; pricing for those is on the enterprise page.