Last Updated: February 26, 2026
1. Information We Collect
When you use Citadel Cloud Management (citadelcloudmanagement.com), we collect the following types of information:
- Account Information: Name, email address, and password when you create an account
- Payment Information: Billing address and payment details processed securely through Stripe or PayPal (we do not store card numbers)
- Usage Data: Pages visited, features used, course progress, and interaction data
- Device Information: Browser type, operating system, IP address, and device identifiers
- Communications: Support inquiries, feedback, and email correspondence
2. How We Use Your Information
- Provide, maintain, and improve our platform and services
- Process transactions and deliver digital products
- Send transactional emails (purchase confirmations, account updates)
- Send marketing communications (with your consent; you can opt out anytime)
- Track course progress and issue certifications
- Analyze usage patterns to improve user experience
- Prevent fraud and ensure platform security
- Comply with legal obligations
3. Information Sharing
We do not sell your personal information. We may share data with payment processors (Stripe, PayPal), analytics providers, email service providers, and when required by law.
4. Data Security
We employ industry-standard encryption and security protocols to protect your information. However, no method of electronic transmission or storage is 100% secure.
5. Cookies & Tracking
We use cookies to maintain sessions, remember preferences, and collect analytics data. You can manage cookie settings through your browser preferences.
6. Your Rights
You have the right to:
- Access and receive a copy of your personal data
- Request corrections to inaccurate data
- Request deletion of your personal data
- Unsubscribe from marketing communications
- Object to data processing
To exercise these rights, contact us at info@citadelcloudmanagement.com.
7. Data Retention
We retain your information for as long as your account is active. After account deletion, we may retain data for legal compliance or dispute resolution before secure deletion.
8. Children’s Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with a revised date. Continued use of our services constitutes acceptance of the updated policy.